SUPPORT
DELIVERY TIMES & COSTS
Ports 1961 ships to many cities in the world but currently there is a slight delay in processing and delivery of orders outside of the expected delivery times stated below. This is due to the reduced operating staff at our warehouse and with our delivery partners following the Covid-19 situation. You will receive an email including the link to track your parcel shortly after we arrange your shipment.
| Country | Provider | Est. Delivery | Orders USD 299 & below | Orders USD 300 & above |
|---|---|---|---|---|
| Hong Kong & Mainland China | S F. Express | 3-5 business days | USD 20 | FREE |
| Asia Pacific, US, Europe & UK | Fedex / DHL | 3-6 business days | USD 20 | FREE |
| Others | Fedex / DHL | 3-7 business days | USD 20 | FREE |
Orders are shipped from our distribution center in Hong Kong for delivery to clients throughout the rest of the world.
Orders placed on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day. Please note that during promotional offers and seasonal sale, the dispatch process may take longer than usual.
We do not deliver to Post Office Box (P.O. Box) addresses.
SHIPPING COUNTRIES
We are only shipping to countries listed below but we are working on extending our online stores. If your country is not listed below, please contact us at info@ports1961.com
Asia Pacific & Oceania
Australia, Armenia, Azerbaijan, Egypt, Bahrain, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam
Americas
United States, Canada, Argentina, Chile, Colombia, Dominican Republic, Mexico, Panama, Paraguay, Peru, Suriname, Venezuela
Europe
Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Guatemala, Vatican City State, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of San Marino, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Our delivery to Russia and Ukraine is temporarily suspended until further notice.
Africa
Algeria, Ivory Coast, Liberia, Morocco, South Africa, Tunisia
TAXES & DUTIES
All International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
We offer our customers the option to return unused and undamaged products within 14 days of purchase for all prior orders placed on www.ports1961.com
For all returns, please email info@ports1961.com with your order number and we will arrange a courier collection. The packaging must be intact and the product must be new, unused with all tags attached.
Please note that returns without proper documentation, packaging and/or materials cannot be accommodated.
Customs duties and sales taxes are non-refundable through Ports 1961. However, you may be able to recover these by contacting your local customs bureau directly. Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days upon receiving of the items at our warehouse to show on your account due to varying processing times between payment providers.
In addition, if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, in our sole and absolute discretion to refuse any of such return request.
Exchanges are not available at the moment.
Customer Care & General Inquiries
For any enquiries about PORTS 1961 website, products or prior online purchases, please email info@ports1961.com.
For questions regarding your purchases, please make sure to include any relevant details like an order number, account email, photos, or anything else that will help us answer your question.
IN-STORE PURCHASES
For any concerns and enquiries about your in-store purchases, please contact the Ports 1961 store from which you made your purchase.
OTHER ENQUIRIES
Press Enquiries
press@ports1961.com
Wholesale Enquiries
wholesale@ports1961.com